Users’ Perception on the Quality of Water Service Delivery in Iramba and Singida Districts

Abstract

This study assessed users’ perception towards quality of water services delivery in Iramba and Singida Districts. Data were collected from 350 water users in the study areas using a questionnaire and a guide for focus group discussion (FGD). Descriptive statistics such as frequency, mean, standard deviation and percentages were used to analyse the perceived quality of water service delivery, whereby socio-economic variables and explanatory variable were used as the best variables in assessing the delivery of quality water services. The results show that the level of satisfaction of water users with service parameters of quality, accessibility, quantity, and reliability was low. This is because only about half of all households were satisfied with the service they received. Water users had a negative perception towards water service delivery in the study area. Thus, initiatives need to be made by the service providers, service authority (community owned water supply organisations and District Councils) and service users to improve the service delivery